Terms & Conditions
Last updated: Februar 21, 2025
Welcome to CasesAura! These Terms & Conditions (“Terms”) govern your use of our website (www.casesaura.com) and any purchases you make from us. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully.
1. Definitions
“We,” “us,” “our,”
— CasesAura“You,” “Customer,” “User”
— Any individual or entity that visits our site or places an order.“Products”
— Smartphone cases and related accessories sold on our website.
2. General Conditions
You must be at least 16 years old to place an order.
By placing an order, you warrant that all information you provide is accurate and complete.
We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or description, or suspected fraud.
3. Ordering & Contract Formation
All orders are subject to acceptance and availability.
When you place an order, you will receive an order confirmation by email. This is an acknowledgement of your order; it does not constitute our acceptance.
Our acceptance of your order and formation of a contract occurs when we send you a shipping confirmation email.
4. Pricing & Payment
We offer free standard shipping.
We accept major credit/debit cards and PayPal. Payment is processed securely by our third‑party payment gateway.
You agree to pay all amounts due in full and authorize us (or our payment processor) to charge your chosen payment method.
5. Shipping & Delivery
We aim to ship in‑stock items within 1–3 business days.
Delivery times vary by location (typically 3–10 business days for standard shipping).
If there is a problem with your order, please contact our support team at support@casesaura.com.
6. Returns & Refunds
- If your product is damaged, defective, lost in transit, or past the delivery time provided in our shipping policy, please reach out to us by email, and we will send a replacement without requiring you to return the original item.
If your product is in perfect condition, but you are just not satisfied with it and wish to exchange it for any other item at the cost you paid, you will need to return the original item to us.
For refunds, you must return the item to us, and we will process the refund once we receive and inspect the product. To return an item, please contact us first so we can assist you and provide you with the necessary return information.
All returned items must be in original, unworn, and sealed condition with all their original tags.
Items that do not meet these criteria or that are damaged in transit back to us may not be eligible for exchange.Customers are responsible for return shipping costs for exchanges. We recommend using a trackable shipping service to ensure your return is received.
7. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by posting the new “Last updated” date at the top. Your continued use after such changes constitutes acceptance of the new Terms.
8. Contact Us
If you have any questions about these Terms, please contact:
Email: support@casesaura.com
Thank you for shopping with CasesAura! We appreciate your business and aim to give you the best experience possible.